TRACKING YOUR ORDER:
Tracking numbers are assigned to packages on the day that they depart, unless otherwise stated within 2 to 4 business days of the order being processed. This information will appear on our website under “My Account” as long as you registered as a new customer and not as a guest.
Tracking availability may vary depending on the shipping method selected during checkout and the carrier that is delivering your order.
There are several ways to track the status of your order:
- Check your email. The email address you provided during checkout allows us to provide information about the status of your order.
- Visit the website. Sign In to your account to view order history, tracking information, and information about past orders 24 hours a day.
- Contact us. If you still have questions about your order, contact Customer Service.
Once your order has shipped, we will email you a tracking number.
Orders that are not sent by Post are usually sent through UPS
To track your order go to www.UPS.com and insert your tracking number where instructed to do so.
For some larger orders, we use Old Dominion Freight. To track these orders you can insert your tracking number at www.odfl.com.
The status of your order is supplied by Profile Supply and applies to your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (UPS, FedEx or USPS) that may provide tracking information until your order is delivered. The tracking information is accessible at any time by entering the “My Account” section of the web site when it becomes available.
Additional "Two Day" freight prepaid: If you have paid additional funds for two day freight, this is for the shipping portion of your order only. The two days begins once the order is processed and has left the warehouse. The time specified in the listing is still necessary in order to prepare your order. Typically 2 to 4 days
RECEIVING YOUR ORDER:
Once your order has arrived, immediately inspect the package for potential damage that may have occurred during shipping. Carefully inspect the packaging and the contents of the package. It is normal for the box to show some wear; however, if additional damage has occurred:
- Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact Customer Service immediately to report the damage. Please have your order number available when you call.
- If there is extensive damage to the carton, refuse the order and contact Customer Service immediately at so we may make arangements for the replacement of the order. Please have your order number available when you call.
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If you have accepted the order and noted damage, later discovering that there was damage to the products inside, please contact us with item codes and quantities of the items damaged. You may be required to package these items up for return; however, digital photos will often assist in determining if this is necessary or not.
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You have 30 days to unpack your order in order to asure that all of the pieces expected within your order have been included. We are not able to asume responsibility for items reported missing from the order after this date.
ADDITIONAL INFORMATION:
How do shipping costs work?
The smaller the package the cheaper the shipping:
Carriers charge extra for oversize of overweight items.
Add it all together before comparing prices:
The price to compare from one supplier to another should be the total that it costs to get the product to your door along with any additional costs associated with home installation. Profile-Lighting starts with a comparative or less expensive price.
Is Profile-Lighting.com right for me?
Since Profile-Lighting is a distributor, we are set up best to receive larger lighting orders as that is what dealers normally send us. These orders often start around $500.00. While our pricing for individual and smaller products is still very good. Given this information, you need to decide what is best for your particular situation.
Are the shipping dates a promise?
What if my order is for a very large number of products?
Good question. We apply a date to items adjusted to what we think is the maximum time required to produce an average size order of that product at this time. For larger orders, or in the event that a decorative lighting product may be held up due to current orders or delays, we will notify you immediately providing an estimated ship date so that you will have the option to change your order accordingly.
Can I call in my order rather than ordering it online?
In all cases it is best to go ahead and order online. If you need to discuss a large order, or just which to place the order over the phone, we would be pleased to help out and even take your order over the phone if necessary.
I do not like offering my credit card on line.
No Problem, just go ahead and enter all of your information.
When you get to the checkout section where you are asked for a credit card number, follow these steps: