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Shipping Methods

Weather your item is one that incurs shipping costs or ships for free, we first offer a combination of the most economical and quickest methods of getting your order delivered to your door. If you want to track an ordered item’s shipping status, go to My Account on the web sites home page and follow the links to check on you order.

Small Parcel Shipping:
Most smaller parcels will ship through UPS or Fedex and will arrive to your door within 2 to 5 days of departure from our warehouse.

If you have special instructions for the delivery, simply track your shipment using your tracking number and leave an obvious note on the suggested day of delivery for the driver to follow, This note can request the driver to leave the package in a specific location nearby (such as a front door or garage) or with a neighbor. If your delivery location has a loading dock, gate/buzzer code, or is a construction site, during checkout note those details in the "Special Instructions within your order".

Truck, LTL or Freight Delivery: For items larger than those handled by UPS or Fedex, shipment will be made using a larger delivery truck . For these larger orders, the carrier will call ahead of time to schedule a time that is convenient for delivery. For standard freight delivery, you are responsible for removing the item from the side of the truck, so having a few friends handy to help out might be a good idea in some cases.

White Glove Delivery: For certain large or fragile items, we can make the delivery service careful and gentle as possible. In the case of White Glove Delivery, a trained two-person team carries your item to your home and may provide other full setup services. Like Truck Delivery, you’ll pick a time in advance when you’re home to accept the delivery.

Premium delivery has four different service levels options.

Bronze Delivery: Threshold/Front Door Service

  • Delivery to: Inside the threshold of your residence. If you live in a home with a garage, the product will be left in your garage. If you do not have a garage, the product will be left in your front entrance. The product will not be carried up stairs. If you live in an apartment above the first floor of a building, we recommend upgrading to Silver or Gold Delivery.
  • Assembly Service: None
  • Packaging: The product will be left in the original packaging.

Silver Delivery: Room of Choice / up to 2 flights of stairs.

  • Delivery to: A two-man team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly: None
  • Packaging: The product will be left in the original packaging.

Gold Delivery: Room of Choice / up to 2 flights of stairs / 15 min assembly & rubish removal.

  • Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly Service: The shipper will unpack the product and provide basic 15 minutes of setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
  • Packaging: The shipper will remove and dispose of all packaging.

Gold Delivery: Room of Choice / up to 2 flights of stairs / 30 min assembly & rubish removal.

  • Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly Service: The shipper will unpack the product and provide basic 30 minutes of setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
  • Packaging: The shipper will remove and dispose of all packaging.